T&C

Terms and Conditions

Welcome to gifts99.shop (“Website,” “We,” “Our,” or “Us”). By accessing, browsing, or purchasing from our Website, you (“Customer,” “You,” or “User”) agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.

If you do not agree with these Terms, kindly refrain from using this Website.

1. Eligibility

  • You must be at least 14 years old or accessing the Website under the supervision of a parent/guardian.
  • By using this Website, you confirm that all details provided during registration or purchase are true, complete, and accurate.

2. Use of the Website

  • You agree not to misuse the Website for unlawful purposes.
  • You shall not attempt to gain unauthorized access to servers, data, or networks associated with the Website.
  • Content (images, product descriptions, designs) are the property of gifts99.shop and may not be copied, modified, or distributed without our consent.

3. Products & Pricing

  • We strive to display product descriptions, images, and prices accurately. However, errors may occur. We reserve the right to:
    • Correct inaccuracies,
    • Update prices, and
    • Cancel any order placed with incorrect information.
  • All prices are listed in Indian Rupees (INR) unless specified.
  • Prices are subject to change without prior notice.

4. Orders & Payments

  • Placing an order on our Website represents an offer to purchase. We reserve the right to accept or reject such orders.
  • Payment must be made through approved payment gateways (e.g., UPI, credit/debit cards, wallets).
  • By providing payment details, you confirm that you are the lawful owner or authorized user of the payment method.
  • In case of payment failure, the order will not be processed.

5. Shipping & Delivery

  • We deliver across India via trusted courier partners.
  • Delivery timelines are estimates and may vary due to external factors (logistics, weather, strikes, etc.).
  • gifts99.shop is not liable for delays outside our control.
  • Customers are responsible for providing correct delivery addresses. We are not liable for failed deliveries due to incorrect information.

6. Returns, Refunds & Replacements

  • Certain products (personalized, perishable, customized) are non-returnable.
  • Eligible returns must be requested within 7 days of delivery.
  • Refunds will be processed to the original payment method within 7–14 business days after approval.
  • Replacement will be provided only if the product is defective, damaged, or incorrect.
  • Customers must provide unboxing videos/photos as proof for defective/damaged claims.

7. Cancellations

  • Orders may be canceled before shipping.
  • Once shipped, cancellation is not possible.
  • We reserve the right to cancel orders due to stock unavailability, incorrect pricing, or suspected fraud.

8. Intellectual Property Rights

  • All content, trademarks, graphics, and logos are the property of gifts99.shop.
  • Unauthorized use of any intellectual property is prohibited.

9. User-Generated Content (Reviews/Comments)

  • By submitting reviews, comments, or feedback, you grant gifts99.shop a non-exclusive, royalty-free, perpetual right to use, reproduce, or publish such content.
  • Content that is offensive, defamatory, or unlawful will be removed.

10. Limitation of Liability

  • gifts99.shop shall not be liable for:
    • Indirect, incidental, or consequential damages,
    • Loss of profits or data,
    • Third-party service failures (payment gateways, couriers).
  • Our liability in any case is limited to the amount paid for the product.

11. Privacy & Data Protection

  • We value your privacy. Personal data is collected, stored, and processed as per our Privacy Policy.
  • By using the Website, you consent to such collection and use.

12. Third-Party Links

  • Our Website may contain links to third-party sites.
  • We are not responsible for the content, policies, or practices of third-party websites.

13. Indemnification

  • You agree to indemnify and hold harmless gifts99.shop, its owners, employees, and affiliates from claims, damages, or expenses arising out of your use of the Website, violation of Terms, or infringement of rights.

14. Force Majeure

  • We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, strikes, lockouts, pandemics, or government restrictions.

15. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of [Industrial area, phase 3, Chandigarh].

16. Changes to Terms

  • We reserve the right to modify these Terms at any time.
  • Updated Terms will be posted on this page with the “Last Updated” date. Continued use of the Website constitutes acceptance of revised Terms.

17. Contact Information

For questions, concerns, or complaints, you can reach us at:

Email: contact@gifts99.shop

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