At gifts99.shop, we strive to ensure you are satisfied with your purchase.
- Eligibility: Refunds are applicable only for defective, damaged, or incorrect products.
- Non-Refundable: Personalized, perishable, and customized items are not eligible for refund.
- Request Window: Refund requests must be made within 7 days of delivery.
- Proof Required: Customers must provide clear unboxing photos/videos as evidence for claims.
- Process Time: Approved refunds will be initiated to your original payment method within 7–14 business days.
- Cancellations: Orders cannot be canceled once shipped.
For any issues, please contact us at contact@gifts99.shop with your order details.